The below questions constitute those we are most frequently asked at Infiniti Legal Support Services. (We also have a process serving specific FAQ.)

What services does Infiniti provide?

Infiniti’s proven comprehensive services portfolio covers these key areas:

You can find out more about these services by visiting the respective services pages via the links included above.

How do we find people if we don’t know where they are located/live?

People need to be found for a variety of reasons.  Infiniti provides full skip trace capabilities to find people that either: (a) don’t want to be found or (b) don’t know that someone is trying to get in touch with them after they have moved.

We need to get a document into someone’s hands in an official capacity. How do we do that?

We often need to officially notify someone of something (legal actions, letter of refusal or acceptance, etc.). As part of our process serving capabilities, Infiniti provides this service for a variety of customers including law firms, accounting firms, banks, government agencies, etc., and we provide a legal proof of service to verify that the notification has been served.

How does Infiniti handle difficult cases?

The Infiniti team uses our vast industry experience and qualified team of professionals, the latest technology and communication tools, direct access to government agencies and our global network of trusted agents and partners (each with their own proven toolkit) to ensure fast, efficient service worldwide.

This critical combination of key factors enables us to handle urgent cases, tough cases and just about anything clients throw at us.

How many years has Infiniti been in operation?

Infiniti has been in operation since 1978, although under a series of different names as the business has progressed and grown (See About Us).  So our expertise is based on more than 30 years in the industry.

Is Infiniti a member of any Professional Associations?

At Infiniti Legal Support Services, professional association memberships are an important part of our strategy to ensure we stay on top of changing industry requirements and techniques and continue to grow our expert network.  Infiniti is a member of the following professional associations:

Is Infiniti involved in the community? Does Infiniti contribute to any charities?

Infiniti Legal Support Services is emphatic about social good and community participation. Infiniti already makes philanthropic contributions to various charities and Gianni Donatucci, President of Infiniti, serves as Treasurer with the Down’s Syndrome Association – NCR among his other volunteer and community contributions.   We are also putting some special programs in place to further give back to the community, either through direct support or volunteering.

Where does Infiniti provide service?

Although our main office is located in Ottawa, since 1978, we have provided our clients with unparalleled levels of service in Ottawa and the surrounding area, the broader Ontario and Quebec regions, as well as other Canadian regions, the United States, and around the world.

Does Infiniti have partners?

Yes, Infiniti has a global network of trusted agents and partners that along with our core team enable us to offer a full suite of legal support services worldwide.

Does Infiniti provide bilingual services?

Yes, the Infiniti team is fully bilingual providing legal support services in both English and French.

What are Infiniti’s business hours?

Infiniti Legal Support Services’ main office hours are:

8:00 am to 5:00 pm EST

Excluding statutory holidays and weekends.

However our night-time process serving staff and global network of trusted agents and partners enables us to provide extended and global service friendly to your local time zone.

How do we contact Infiniti?

You can contact Infiniti at:

Phone : 613-225-1808

Toll Free: 1-877-703-5598

Fax: 613-727-0843

Email (general information):

What is Infiniti’s office location and mailing address?

The Infiniti office location and mailing address is:

307-176 Gloucester Street, Ottawa,
ON K2P 0A6 

Is Infiniti present in any social media channels?

We love to connect with our customers, vendors and the community, so, yes, you can find Infiniti on

Linked In


Can I pay online?

Yes, if you want to pay by VISA, we will provide you with our simple PayPal instructions.

What are Infiniti’s standard turnaround times?

As our solutions are customized to best suit the needs of our clients, turnaround times likewise are dependent on level of service, urgency, unique variables and other factors. That said, we get the job done right and on time. Please contact us via email:, by phone: 613-225-1808 or toll free: 1-877-703-5598, to discuss your business needs and we can provide a firm estimate of the required turnaround time.